Help & Contact
Bballi is built by a small, independent team. If something is wrong, confusing, or broken, tell us — we would rather hear it than not. This page shows the best way to reach us and answers a few common questions.
You do not need an account to use Bballi, and you do not need one to contact us. Just send an email and we will help.
Ways to reach us
Pick the channel that fits your question. All of these reach the same small team.
- General help & bugs — Something not working? App acting strange? Email us at bballiapp@naver.com. It helps if you tell us your device, your language, and what you were doing.
- Wrong toilet info — Is a toilet closed, gone, or in the wrong place? Email us at bballiapp@naver.com with the toilet name and what is wrong — email reaches us directly. You can also tap Report on the toilet's detail screen in the app to flag it.
- Partnerships & business — Press, open data, or working together? Email bballiapp@naver.com.
Before you email: check the FAQ
Many quick questions are already answered on our FAQ — how to turn on location, why some toilets are missing, how filters work, and more. You can find it at FAQ. If your answer is not there, email us and we will add it.
Reviews & reported content
Reviews and tips in Bballi are written by other travelers, not by us. They are opinions and can be wrong or out of date.
If you see a review that is spam, offensive, or off-topic, tap Report on that review. When a review is flagged by 3 or more people, it is hidden automatically while we take a look. We also review reports by hand and can remove content that breaks the rules.
To flag content directly to us, email bballiapp@naver.com with a short description of the problem. We aim to act on serious reports quickly.
Your data & removing your reviews
You can use Bballi as a guest — we collect no name, email, or phone number, and signing in with Google is optional. Your reviews are tied only to a random, anonymous device ID that Bballi creates on your phone — not to your identity, and not to your account even if you sign in.
That same device ID is attached to any review you post, and posted reviews are public to other travelers, so please do not include personal details in them. You can delete a review you wrote directly in the app, from the device that wrote it. If the delete control is gone — you cleared browser data, changed devices, or the review was hidden by our moderators — email us at bballiapp@naver.com and tell us the toilet name, roughly when you posted, and the text of your review, so we can find the right records and remove them.
You can also raise a privacy concern with a data protection authority: travelers in the EU or EEA may contact their local authority, and users in Korea may contact the Personal Information Protection Commission. For the full details on what we store, why, and the formal complaint channels, see our privacy notice below.
Purchases & refunds
Bballi's core features — finding, filtering, and getting directions to toilets — are free, and always will be.
A one-time Trip Pass is planned and not yet available. When it launches, it will be sold through Apple's or Google's own payment system. Refunds for store purchases are handled by the store, not by us — you would request them through Apple (reportaproblem.apple.com) or Google Play. We will update this page when the Trip Pass goes live.
How fast we reply
We are a small independent team, not a 24/7 help desk. We usually reply within 3–5 business days. Reports about unsafe or seriously offensive content are handled sooner. Thank you for your patience — and for helping make Bballi better for the next traveler.
More information
- Privacy — what we collect and how we protect it: /privacy
- Terms — the rules for using Bballi and posting reviews: /terms
- Data sources — where our toilet and map data comes from: /data-sources
Privacy questions can go to the same address as general help, bballiapp@naver.com, which also serves as our privacy contact.